SEETELHOTEL Ostseeresidenz Bansin
Strandpromenade 33, Heringsdorf, 17429, Germany
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Fast facts
Check in from: | 16:00 |
---|---|
Check out before: | 10:00 |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
More about SEETELHOTEL Ostseeresidenz Bansin
SEETELHOTEL Ostseeresidenz Bansin
Offering direct access to the sandy beach and a spa with large indoor pool, this aparthotel in Bansin is ideal for exploring the Baltic Sea island of Usedom.
Ratings and reviews
Traveller reviews
Comment: 24 Sep 2024
Comment: 24 Sep 2024
Stayed in: Sep 2024
DISGUSTING, UNHYGIENIC, GASLIGHTING STAFF, STAY AWAY!!!
Upon checking into my room, I found dark hairs in my bed – an obvious sign of poor hygiene. I have bleach blonde hair, so it was impossible that the hair was mine. I took photos of this disgusting scene and immediately contacted the hostel, expecting them to resolve the situation and issue a refund.
Instead, they have refused to acknowledge their fault, claiming there was no hair, despite the photographic proof I provided. Their blatant disregard for cleanliness and complete failure to take responsibility is shocking and unprofessional.
What’s even worse is that a staff member opened by pod without knocking, using a key card, completely violating my privacy. This is not just unprofessional but unacceptable behavior for any accommodation.
Rather than handling my complaint properly, they have chosen to gaslight me, refuse my refund, and ignore the very clear evidence. As someone who works in tourism, I know how guests should be treated, and this hostel fails in every possible way.
I will be attaching the photos I took to this review so everyone can see the evidence of the disgusting conditions I experienced. Stay far away from this hostel if you value cleanliness, professionalism, and your personal privacy. There are far better options than wasting your money here.
Comment: 20 Oct 2024
Stayed in: Oct 2024
Comment: 11 Oct 2024
Stayed in: Oct 2024
Comment: 7 Sep 2024
Stayed in: Sep 2024
There are coat racks and a good storage space.
It is kept clean and is lovely and welcoming. The bathroom Facilities are very modern and it’s about 12 toilet/ shower rooms.
There are 2 lounge areas - kitchen and at the back of the hostel and the outdoor area is also lovely. The kitchen facilities are great too and everyone did their bit to keep it tidy.
Would recommend and would stay there again
Excellent location
Strandpromenade 33, Heringsdorf, 17429, Germany|3.21 km from city centre
10 things to dowithin 0.71 km
Transportationwithin 3.44 km
Airportwithin 10.74 km
Check in and check out
Check in from:
16:00
Check out before:
10:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
2 years old and under
Free
Pets allowed with an extra charge
Cash