Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Hotel Polo Towers Shillong in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Please note that the property has mandatory gala dinner charges payable at the hotel and will be applicable during events like Christmas & New Year evening. Mandatory Pre-Christmas Celebration Gala Dinner Package for Residential & Non Residential Guest (23rd December 2024) Couple: Rs 6999 AI per Couple Stag (21 Years & Above) : Rs 3999 AI per person Kids & Adult (06 years -21 Years): Rs 2499 AI per Kid Below 06 Years is Complimentary Inclusions: Non Alcoholic Welcome Drink on Arrival Unlimited Lavish Buffet Dinner Unlimited Soft Beverage Unlimited Chef Curated Starter with Veg & Non Veg Options 02 Beer or 02 Large IMFL per person (Applicable for Age 21 years and above only) DJ & Dance floor Mandatory Christmas Gala Dinner for Residential & Non Residential Guest (24th December 2024) Package Couple: Rs 3999 AI per Couple Stag (12 Years & Above): Rs 1999 AI per person Kids (06 years -12 Years): Rs 999 AI per Kid Below 06 Years is Complimentary Inclusions: Non Alcoholic Welcome Drink Unlimited Lavish Buffet Dinner Soft Beverage Live music Mandatory New Year Eve Gala Dinner Package for Residential & Non Residential Guest (31st December 2024) Couple: Rs 7999 AI per Couple Stag (21 Years & Above) : Rs 4499 AI per person Kids (06 years -21 Years): Rs 2499 AI per Kid Below 06 Years is Complimentary Inclusions: Non Alcoholic Welcome Drink on Arrival Unlimited Lavish Buffet Dinner Unlimited Soft Beverage Unlimited Chef Curated Starter with Veg & Non Veg Options Unlimited Liquor IMFL (Applicable for Age 21 years and above only) DJ & Dance Floor