Makkah Clock Royal Tower, A Fairmont Hotel
King Abdul Aziz Endowment, Al Haram, Mecca, 21955, Saudi Arabia
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Fast facts
Check in from: | 16:00 |
---|---|
Check out before: | 12:30 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
More about Makkah Clock Royal Tower, A Fairmont Hotel
Makkah Clock Royal Tower, A Fairmont Hotel
Makkah Clock Royal Tower, A Fairmont Hotel – Redefining Luxury in the Heart of Makkah Welcome to Makkah Clock Royal Tower, A Fairmont Hotel, the ultimate destination for luxury, convenience, and spiritual devotion in Makkah.
Ratings and reviews
Traveller reviews
Comment: 3 Apr 2025
Hotel response
Comment: 3 April
We would like to thank you for choosing our hotel for your visit to Makkah and for recommending us to other travelers. We are truly happy to know that we have managed to exceed your expectations. However, regarding the bathroom size and maintenance let us assure you that your feedback has been delivered to the concerned department to take all the required actions.
We hope to have you again as our guest soon.
Warm regards,
Makkah Clock Royal Tower, A Fairmont Hotel.
Comment: 18 Jun 2025
Travel with specific dietary restriction
Travelling while in a specific dietary restriction is such a challenge, but here they are making it delicious!
Alhamdulillah. I really need to thank your restaurant team for making sure that I am very well taken care of, satisfied and convenient during my stay.
M3 fl. Restaurant: Riyas Hussain, Sheraz,
Chef Magdy Abd ElAziz, Chef Salman Abdullah, Teza, Adam, Chef Gehad.
M2 fl. Restaurant: Sherif Ragab, Andy.
Amazing team, excellent hospitality, memorable dining experience. Maa shaa Allaah. Barakallaahu feekum.
Hotel response
Comment: 21 June
We are delighted that you took the time to thank our restaurant staff members. We want to express our sincerest gratitude for your kind words towards Mr. Riyas Hussain, Mr. Sheraz, Chef Magdy Abd ElAziz, Chef Salman Abdullah, Mr. Adam, Chef Gehad, Mr. Sherif Ragab, and Mr. Andy, as they continually strive to deliver excellent service to ensure our guests fully enjoy their stay among us. We promise to continuously develop our services to give you a fantastic stay during every visit.
We hope to have the opportunity to serve you again soon.
Kind regards,
Makkah Clock Royal Tower, A Fairmont Hotel.
Comment: 17 Jun 2025
Started poorly, but manager Mohammed Aisharif turned it around with care and a beautiful suite upgrade.
Revised Hotel Review: Fairmont Makkah, Saudi Arabia (Rooms 532 & 533)
Initially, our stay at the Fairmont Makkah was disappointing due to several issues. However, I must now revise my review thanks to the exceptional efforts of Mohammed Aisharif, the manager, who stepped in and truly turned things around for us.
Pros:
• Proximity to Al-Haram: The hotel is in a prime location, very close to gates 89 and 90 of Al-Haram, which makes it incredibly convenient for access, especially during busy Salah times.
• Prayer Room: The prayer room on S2 is a great feature, allowing us to pray with a congregation when Al-Haram was full.
• M2 Lobby: The lobby on Level M2 is beautiful and modern, setting a good first impression.
Cons (Initially):
We did experience several problems during our stay, including cleanliness issues in our rooms, lack of housekeeping attention, and a chaotic breakfast service. These concerns left us frustrated, especially as we expected higher standards from such a prestigious hotel.
What Changed:
After raising our concerns, Mohammed Aisharif personally took action to address the situation. He ensured our room was properly cleaned, provided us with the services we were missing, and even upgraded us to a stunning suite as a gesture of goodwill. The suite was absolutely beautiful, though we only had a few hours to enjoy it due to our early check-out. I truly appreciated Mohammed’s efforts and his commitment to ensuring we ended our stay on a positive note.
While I wish these issues had been resolved earlier in the trip, Mohammed’s quick and effective response made a significant difference. He went above and beyond to rectify the situation, and because of his exceptional service, I am updating my feedback to reflect the improvements.
Final Thoughts:
Although our stay began with challenges, I now feel confident in recommending the Fairmont Makkah, knowing that the management takes guest concerns seriously and works hard to resolve them. I hope to stay at the hotel again, and I look forward to another experience, hopefully with the same beautiful suite. Thank you again to Mohammed Aisharif for making the effort to turn our stay around.
Hotel response
Comment: 17 June
We take pride in making each of our guests' visits unforgettable.
Our goal is to make our home feel like yours.
Moreover, we would like to express our sincerest gratitude for your kind words towards staff service, location, room upgrade, prayer room and reception service as we always strive to deliver an excellent service to ensure our guests fully enjoy their stay with us. We want to express our sincerest gratitude for your kind words towards Mr. Mohammed as he continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us.
On the other hand, your concerns regarding hotel cleanliness, restaurant and housekeeping services have been taken into consideration, and rest assured that our team is working on it. Once more we thank you for sharing your experience with us and we look forward to serving you again soon.
Best regards,
Makkah Clock Royal Tower, A Fairmont Hotel.
Comment: 13 Jun 2025
1500SAR Room the partial view of Haram Sharif
Hotel response
Comment: 14 June
Thank you for trusting Makkah Clock Royal Tower, A Fairmont Hotel. We are pleased to know that our staff services and unique view of the Masjid Al-Haram and Kaaba have made your stay unforgettable. We look forward to seeing you again.
Best regards,
Makkah Clock Royal Tower, A Fairmont Hotel.
Comment: 3 Jun 2025
Maximized comfort for hajj
Hotel response
Comment: 8 June
Thank you for your positive comments. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay, given that our commitment to guest satisfaction is our top priority. We want to express our sincerest gratitude for your kind words towards Mr. Riyaz as he continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. We look forward to serving you during your next visit.
Best regards,
Makkah Clock Royal Tower, A Fairmont Hotel.
Excellent location
King Abdul Aziz Endowment, Al Haram, Mecca, 21955, Saudi Arabia|0.47 km from city centre
10 things to dowithin 0.03 km
Transportationwithin 7.83 km
Check in and check out
Check in from:
16:00
Check out before:
12:30
Good to know
Children are welcome at this hotel
17 years old and under
SAR 150 per person per night
2 years old and under
Free
Pets not allowed
Breakfast available
Breakfast menu
Buffet
Breakfast price
SAR 140/person
Cash