Best Western Plus Addison/Dallas Hotel
14975 Landmark Blvd, Addison, 75254-6709, United States
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All taxes and fees included
Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about Best Western Plus Addison/Dallas Hotel
Best Western Plus Addison/Dallas Hotel
This Addison hotel is 2 miles from Galleria Dallas Mall and 20 minutes from Texas Stadium. It features an outdoor pool, free WiFi, and rooms with a microwave.
Ratings and reviews
Cleanliness4.1
Location4.5
Service4.0
Rooms4.1
Value4.2
Sleep quality4.1
Traveller reviews
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Solo traveller
Comment: 28 Apr 2025
Excellent value
The hotel room was clean & the hotel felt safe. The breakfast was okay - could benefit from more variety but was pretty good for a hotel of it's price range. Overall, I was quite happy with my stay & could not have been more thrilled with the price.
Hotel response
Comment: 11 May
Dear Guest,
Thank you for your review! We're glad to hear that you felt safe and enjoyed the cleanliness of the room. We appreciate your feedback on the breakfast and will certainly look into adding more variety. We're also thrilled that the price made your stay even more enjoyable. We hope to welcome you back soon for another great experience!
Thank you for your review! We're glad to hear that you felt safe and enjoyed the cleanliness of the room. We appreciate your feedback on the breakfast and will certainly look into adding more variety. We're also thrilled that the price made your stay even more enjoyable. We hope to welcome you back soon for another great experience!
Family traveller
Comment: 9 Dec 2024
Stayed in: Dec 2024
Extremely neglected basic cleaning & maintenance. By far the worst Best Western I've ever stayed at.
On walking up to our room, I was immediately struck by the dirty carpets that continued inside our room. They obviously have not been cleaned in quite some time. Once inside our room we noticed that it smelled bad and when I pulled the sheets back there was a large dark stain that was at least 14"x10" big. I tried to call down to the desk only to find that the phone was not working so I went down to speak to someone and ended up speaking to the general manager (GM) who told me that she was aware of the stains. She went on to tell me that it was clean and that the stain was from them spraying bleach on the sheets and was caused because the bleach was so strong that it creates the stain. Frankly, they should be washing the sheets and not spot cleaning with bleach. Needless to say, I asked to be moved to a different room where the condition of the room was much worse!! Bigger and more stains on the sheets and comforter, rusted microwave, broken chair, rust/grime/water stains on the shower head, and rusted light fixtures. The tiny gym was absolutely dismal with an incomplete dumbbell set, a flat/disgustingly dirty yoga ball, and a broken machine with an out of order sign. Lastly, when we were walking down the hall one day, we could smell marijuana (I guess that's why they feel the need to include a "no smoking marijuana" sign in one of the rooms). I think the pictures I took say it all. The pictures of the room and gym are based on what I COULD see! I can't imagine what type of things were lurking that I COULDN'T see! When I showed the GM the condition of the room she moved us to, she offered me points or a 10% discount. She was not willing to comp us anything and said that she would only give us one or the other so I took the discount. We stayed 2 nights and when I got home I found that she only applied the discount to one of the nights stay which resulted in a $6 discount. If I could give this a negative rating I would. I will never stay at this disgusting hotel again!!
Hotel response
Comment: 10 December
Dear Guest,
As a company, we take every guest complaint very seriously and conduct thorough investigations. After carefully reviewing your case, we found discrepancies between the complaint and our findings. Each room is thoroughly inspected by our General Manager and team prior to guest arrival. We uphold a commitment to authenticity, refraining from engaging in the posting of inappropriate reviews.
As a company, we take every guest complaint very seriously and conduct thorough investigations. After carefully reviewing your case, we found discrepancies between the complaint and our findings. Each room is thoroughly inspected by our General Manager and team prior to guest arrival. We uphold a commitment to authenticity, refraining from engaging in the posting of inappropriate reviews.
Business traveller
Comment: 7 May 2025
Positively surprised!
I didn't expect much before arriving. However, the price subsequently turned out to be very fair. The rooms typical of this price range. A little severe smell that went away by opening the window and by turning off the air conditioning.
Cleanliness is right, very helpful and friendly staff. Room service available daily or every two days. I thought that was very good!
At breakfast, unfortunately, as is often the case in the USA, plastic cutlery and paper plates produce a lot of garbage. Numerous restaurants within walking distance, so location very good.
Cleanliness is right, very helpful and friendly staff. Room service available daily or every two days. I thought that was very good!
At breakfast, unfortunately, as is often the case in the USA, plastic cutlery and paper plates produce a lot of garbage. Numerous restaurants within walking distance, so location very good.
Hotel response
Comment: 11 May
Dear Guest,
Thank you for your thoughtful review! We're happy to hear that the price and cleanliness met your expectations and that our staff made a positive impact on your stay. We appreciate your feedback regarding the breakfast and will take it into consideration as we look for ways to improve sustainability. It’s great to know that our location was convenient for you, with plenty of dining options nearby. We hope to welcome you back again soon!
Thank you for your thoughtful review! We're happy to hear that the price and cleanliness met your expectations and that our staff made a positive impact on your stay. We appreciate your feedback regarding the breakfast and will take it into consideration as we look for ways to improve sustainability. It’s great to know that our location was convenient for you, with plenty of dining options nearby. We hope to welcome you back again soon!
Comment: 19 Apr 2025
Stayed in: Apr 2025
Convenient location. Was perfect for what I needed. Coffee machine was broke at breakfast. The breakfast was just ok.
Comment: 16 Apr 2025
Stayed in: Apr 2025
Everything was fine except that the bed was too hard. Also, I can't sleep under these heavy comforters. The sheet is too light and the comforter too heavy. Need just a blanket.
Excellent location
14975 Landmark Blvd, Addison, 75254-6709, United States|1.03 km from city centre
10 things to dowithin 2.18 km
Check in and check out
Check in from:
16:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast options
Western breakfast, American breakfast
Breakfast price
Please contact hotel for price information
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. A damage deposit of USD 100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Lobby renovations are expected to be completed by the end of March. Guests must be 21 years of age or older to make a reservation at the property.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
This hotel accepts the following payment methods:
Cash
Best Western Plus Addison/Dallas Hotel: FAQs
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