Hôtel Mercure Saint Nectaire - Spa & Bien-Être
26 Avenue Du Dr Roux, Saint-Nectaire, 63710, France
+ 94
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Pool
Fitness centre
Spa
Restaurant
More about Hôtel Mercure Saint Nectaire - Spa & Bien-Être
Hôtel Mercure Saint Nectaire - Spa & Bien-Être
In the city centre of St Nectaire, in the heart of the Auvergne Volcano Natural Park, near Vulcania and 40 km from Clermont Ferrand, Mercure Saint Nectaire is an ideal spot for short or long stays.
Ratings and reviews
Cleanliness4.0
Location3.9
Service3.8
Rooms3.5
Value3.5
Sleep quality4.1
Traveller reviews
Anonymous traveller
Comment: 13 Apr 2025
Stayed in: Mar 2025
The room was so noisy. We couldn’t sleep. There’s one trashcan in the no closet in the bathroom no fan the showerhead fell off !!! We cannot take a shower. The front desk at the maintenance guy don’t come in until 8 o’clock, and the manager don’t come in on Sunday. I’m very very very unhappy. I would like my money back. This is the worst I HG I ever seen. !!!!!
Family traveller
Comment: 6 Jul 2025
Unacceptable
We booked a room three months in advance though the Capital One portal as were going to the Pinnacles National Park. We got the confirmation at the time, and then a night before our arrival we got an email from the hotel asking for early check in, and we completed the steps, and it said we were all set.
We then arrived after all very long day and the lobby looked nice and was looking forward to our stay. Then the front desk person said that they were overbooked, and we cannot stay there. Huh? They would not explain further, but don’t worry as they ‘transferred’ our reservation to the Best Western a few minutes away. They never called us that day or sent any other messages. We were shocked but assumed there was not anything we could do and went there so it was definitely a downgrade and my daughter was pretty disappointed. We then found out later that the ‘transfer’ was that they just called them to see if they had a room, but nothing else and we had to pay full price at the Best Western.
Adding insult to injury, they never notified Capital One as well so if I never called up to Capital One to complain, they would have just kept our money as the reservation was prepaid. Completely unacceptable and we will not be back to this (or any Fairfield) for a long time.
We then arrived after all very long day and the lobby looked nice and was looking forward to our stay. Then the front desk person said that they were overbooked, and we cannot stay there. Huh? They would not explain further, but don’t worry as they ‘transferred’ our reservation to the Best Western a few minutes away. They never called us that day or sent any other messages. We were shocked but assumed there was not anything we could do and went there so it was definitely a downgrade and my daughter was pretty disappointed. We then found out later that the ‘transfer’ was that they just called them to see if they had a room, but nothing else and we had to pay full price at the Best Western.
Adding insult to injury, they never notified Capital One as well so if I never called up to Capital One to complain, they would have just kept our money as the reservation was prepaid. Completely unacceptable and we will not be back to this (or any Fairfield) for a long time.
Anonymous traveller
Comment: 24 May 2025
Stayed in: May 2025
When we arrived the bathroom smelled of sewage. I asked to switch rooms as the smell was quite bad. I was told there were o other rooms and that maintenance would be sent up. Unfortunately whatever was done did not fix the issue. Bathroom sink was unusable as the smell was horrible. Also shower door was broken, when it was closed, it was almost impossible to open from the inside, luckily my husband took the first shower and was able to get the door open, I would not have been able to do it. I ended up taking a shower with the door open, so I would not get stuck inside.
Anonymous traveller
Comment: 30 Apr 2025
Stayed in: Apr 2025
The front desk told us the room would be cleaned; it wasn't . The front desk told us there was an ice machine on our floor; there wasn't. Breakfast was not available at the advertised time. The microwave oven in our room did not work. There was an unannounced fee to park.
Group traveller
Comment: 5 Apr 2025
Nightmare. Will not be coming back.
Booked a night here for our annual dance retreat. If I could give this place zero stars, I would. Our much-anticipated trip turned into an absolute disaster. We specifically requested adjoining rooms for the kids, who were buzzing with excitement to be next to each other. What did we get? A room with no electricity. Not a single working outlet—no TVs, no lights, nothing.
After trying to call the front desk, I was put on hold for what felt like an eternity. The lady on the other end claimed she had a long line of guests, but when I went downstairs, there was no one in sight. To make matters worse, the staff didn't even offer a discount for our trouble, and there was no maintenance on site to help resolve the issue.
Eventually, we managed to switch to another room, away from the rest of our group - only to find it had the worst view imaginable. A giant piece of the building blocked the window, leaving the room dark and dreary. The kids were crushed—no adjoining rooms, no fun, and no light. This was supposed to be a memorable getaway, but instead, it's a trip we’d rather forget.
Save yourself the disappointment and find a different hotel. This was a complete letdown.
After trying to call the front desk, I was put on hold for what felt like an eternity. The lady on the other end claimed she had a long line of guests, but when I went downstairs, there was no one in sight. To make matters worse, the staff didn't even offer a discount for our trouble, and there was no maintenance on site to help resolve the issue.
Eventually, we managed to switch to another room, away from the rest of our group - only to find it had the worst view imaginable. A giant piece of the building blocked the window, leaving the room dark and dreary. The kids were crushed—no adjoining rooms, no fun, and no light. This was supposed to be a memorable getaway, but instead, it's a trip we’d rather forget.
Save yourself the disappointment and find a different hotel. This was a complete letdown.
Hotel response
Comment: 9 Apr 2025
Dear Jenisiss2025
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent stay did not meet your expectations and that your annual dance retreat was affected in such a disappointing way.
Please accept our sincere apologies for the issues you encountered with the room assignment, lack of electricity, and the response from our front desk. This is certainly not the level of service we aim to provide, and we understand how frustrating this must have been, especially given how much you and your group were looking forward to the trip.
We are currently looking into the concerns you raised to ensure they are addressed internally and do not happen again. Your experience is not reflective of the standard we strive to maintain, and we regret that we fell short during your visit.
If you're open to it, we would welcome the opportunity to make things right. Please feel free to contact me directly, so we can discuss how we might be able to regain your trust.
Thank you again for bringing this to our attention.
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent stay did not meet your expectations and that your annual dance retreat was affected in such a disappointing way.
Please accept our sincere apologies for the issues you encountered with the room assignment, lack of electricity, and the response from our front desk. This is certainly not the level of service we aim to provide, and we understand how frustrating this must have been, especially given how much you and your group were looking forward to the trip.
We are currently looking into the concerns you raised to ensure they are addressed internally and do not happen again. Your experience is not reflective of the standard we strive to maintain, and we regret that we fell short during your visit.
If you're open to it, we would welcome the opportunity to make things right. Please feel free to contact me directly, so we can discuss how we might be able to regain your trust.
Thank you again for bringing this to our attention.
Location
26 Avenue Du Dr Roux, Saint-Nectaire, 63710, France|1.14 km from city centre
10 things to dowithin 0.97 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast menu
Buffet
Breakfast price
SAR 73 (≈EUR 16.6)/person
Please note that children under 12 years old can enjoy breakfast for free.
This hotel accepts the following payment methods:
Cash
Hôtel Mercure Saint Nectaire - Spa & Bien-Être: FAQs
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