Hotel Roc Illetas & Spa
Passeig Illetes, 62, Calvià, 07181, Spain
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about Hotel Roc Illetas & Spa
Hotel Roc Illetas & Spa
With a garden and terrace overlooking the sea, Hotel ROC Illetas & SPA offers 2 outdoor pools. This 4-star hotel is located in Illetas, on Mallorca’s south coast, and looks onto Palma Bay and has direct access to the sea.
Ratings and reviews
Cleanliness3.8
Location4.3
Service3.9
Rooms3.4
Value3.7
Sleep quality3.7
Traveller reviews
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Group traveller
Comment: 18 May 2025
Luxurious hotel on the first line, for unforgettable holidays
It is a family hotel, well located, close to the beach walking; it has 4 but for me it is 5 stars or more than a stopper for the quality of everything; clean, it eats luxury (striking quality in food ), comfortable, and the best its staff, super friendly. It has a great terrace, nice pools and spa. To highlight each of them for their great work, in reception (Leo, Alex, Linda, Marcos), in room service (Maria and si governanta Laura) and especially the dining service to Eva and Daniela of 10 o'clock, for their impeccable work and attentive and fast and also rest of their companions (Axel, David, Leticia, Carlos, Ana, Lazlo, Mery, Pioter) and kitchen a very special mention to their chel Miguel, excellent cook, luxury of presentation in everything, and his assistants Adolfo and Hems. I don't want to forget Arek and Juanjo maintenance staff. To all of them thank you and your hotel manager, David man brush, great and wonderful treatment. I couldn't be better, it's an award-winning hotel like the Michelin-starred
Thanks to all of them for that day to day, how well they have treated us and for always being with a smile, those things are priceless.
Thanks to all of them for that day to day, how well they have treated us and for always being with a smile, those things are priceless.
Hotel response
Comment: 20 May
¡Hola Mónica!
¡Muchísimas gracias por esta maravillosa reseña!
Nos emociona saber que tu experiencia en nuestro hotel ha sido tan especial y que valores de esta forma tanto nuestras instalaciones como, sobre todo, el trabajo de nuestro equipo. Tus palabras harán muchísima ilusión a todos nuestros compañeros, que se esfuerzan a diario por ofrecer experiencias únicas, y comentarios como el tuyo son el mejor reconocimiento a su dedicación.
¡Será un auténtico placer volver a recibirte muy pronto!
Un abrazo de parte de todo el equipo,
ROC Hotels Team
¡Muchísimas gracias por esta maravillosa reseña!
Nos emociona saber que tu experiencia en nuestro hotel ha sido tan especial y que valores de esta forma tanto nuestras instalaciones como, sobre todo, el trabajo de nuestro equipo. Tus palabras harán muchísima ilusión a todos nuestros compañeros, que se esfuerzan a diario por ofrecer experiencias únicas, y comentarios como el tuyo son el mejor reconocimiento a su dedicación.
¡Será un auténtico placer volver a recibirte muy pronto!
Un abrazo de parte de todo el equipo,
ROC Hotels Team
Family traveller
Comment: 12 May 2025
Never trust the reviews of Secret Escapes
Very disappointed. The presentation and rating 4+ of Secret Escapes is not nearly in line with reality. The renovation was carried out very reduced and minimal. The partition, glass wall at the shower is far too short, so that at each shower the bathroom was under water. No storage in the bathroom. Towel change did not take place at all. The room very dirty. Cobwebs, indefinable patches on the headboard of the bed. After 3 days we asked if it would be possible to sweep and mop once. This, too, is very superficial. The cabinet doors jumped out of the guide when closing and opening. Again, no storage. The room had an unpleasant smell. Twice craftsmanship was carried out. Partly the loungers by the pool had sagged. For us it was not relaxing.
Only the breakfast was good.
Only the breakfast was good.
Hotel response
Comment: 15 May
Hallo Evelyne,
Vielen Dank, dass Sie uns Ihre Meinung mitteilen.
Es tut uns sehr leid, dass Ihre Erfahrung nicht Ihren Erwartungen entsprach. Wir nehmen das Feedback unserer Gäste sehr ernst und werden alles intern überprüfen, um uns kontinuierlich zu verbessern.
Wir freuen uns, dass Ihnen das Frühstück gefallen hat, und hoffen trotz allem, Sie bei einer anderen Gelegenheit wieder begrüßen zu dürfen, um Ihnen einen zufriedenstellenderen Aufenthalt zu bieten.
Mit freundlichen Grüßen,
Das Team von ROC Hotels
Vielen Dank, dass Sie uns Ihre Meinung mitteilen.
Es tut uns sehr leid, dass Ihre Erfahrung nicht Ihren Erwartungen entsprach. Wir nehmen das Feedback unserer Gäste sehr ernst und werden alles intern überprüfen, um uns kontinuierlich zu verbessern.
Wir freuen uns, dass Ihnen das Frühstück gefallen hat, und hoffen trotz allem, Sie bei einer anderen Gelegenheit wieder begrüßen zu dürfen, um Ihnen einen zufriedenstellenderen Aufenthalt zu bieten.
Mit freundlichen Grüßen,
Das Team von ROC Hotels
Couple
Comment: 18 Jun 2025
A 2 star experience, this hotel has some serious staffing/management issues
We have just returned from an 11 night stay in Illetas.
The location is stunning and the hotel has potential, but our stay was far from a 4 star experience.
The Customer Experience Manager had a desk but were never seen. Anything reported to the reception desk went ignored. Maybe it’s the elusive Aura Rivera who replies to complaints on this site. I made several complaints to management by email but no response at all from them.
There seemed to be no management at all in the hotel, staff were without direction or training in hospitality.
The balcony in our suite was in a dreadful state of repair with rotten and crumbling wood and large cracks in the concrete. The clothes rack was coming off the wall.
Breakfast service was chaotic:
Tables not cleared so that seagulls were swooping on leftover plates, they were also v slow to set tables once cleared so they were hard to obtain.
Crockery, glasses often not available at buffet service
Cleaning was at best cursory, consumables were not replenished. Our shampoo & shower gel dispenser was running low, we told the front desk but nothing happened. It eventually ran out & I had to attach a note to it to get the cleaner to refill the next day.
Our hairdryer didn’t work at all.
Consumables such as cotton pads and cotton buds were never replenished (so 1 cotton bud per person per 11 day stay, really?)
Coffee was often not replenished and there was never enough milk for even a cup of coffee each per day. The “free” safe actually came with a charge.
The location is stunning and the hotel has potential, but our stay was far from a 4 star experience.
The Customer Experience Manager had a desk but were never seen. Anything reported to the reception desk went ignored. Maybe it’s the elusive Aura Rivera who replies to complaints on this site. I made several complaints to management by email but no response at all from them.
There seemed to be no management at all in the hotel, staff were without direction or training in hospitality.
The balcony in our suite was in a dreadful state of repair with rotten and crumbling wood and large cracks in the concrete. The clothes rack was coming off the wall.
Breakfast service was chaotic:
Tables not cleared so that seagulls were swooping on leftover plates, they were also v slow to set tables once cleared so they were hard to obtain.
Crockery, glasses often not available at buffet service
Cleaning was at best cursory, consumables were not replenished. Our shampoo & shower gel dispenser was running low, we told the front desk but nothing happened. It eventually ran out & I had to attach a note to it to get the cleaner to refill the next day.
Our hairdryer didn’t work at all.
Consumables such as cotton pads and cotton buds were never replenished (so 1 cotton bud per person per 11 day stay, really?)
Coffee was often not replenished and there was never enough milk for even a cup of coffee each per day. The “free” safe actually came with a charge.
Hotel response
Comment: 21 June
Hello Aliwalker,
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations.
After carefully reviewing our records, we found no reports or complaints registered during your 11-night stay. We encourage our guests to communicate any issues promptly so we can address them immediately.
Regarding the Customer Experience Manager position, it is currently vacant as we are in the process of recruiting a suitable candidate. We apologize if this affected your experience.
We would also like to highlight that, in the Balearic Islands, strict environmental regulations limit the use of plastics and single-use items. This is part of our commitment to sustainability and reducing waste, especially given the high number of tourists in the area.
Concerning the maintenance issues in your suite, there are five department managers responsible for these areas. We find it unusual that during such a lengthy stay you did not have the opportunity to speak with any of them directly.
Finally, please note that all rooms are equipped with safes, which are provided free of charge.
We appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you back in the future with a much-improved experience.
Kind regards,
ROC Hotels Team
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations.
After carefully reviewing our records, we found no reports or complaints registered during your 11-night stay. We encourage our guests to communicate any issues promptly so we can address them immediately.
Regarding the Customer Experience Manager position, it is currently vacant as we are in the process of recruiting a suitable candidate. We apologize if this affected your experience.
We would also like to highlight that, in the Balearic Islands, strict environmental regulations limit the use of plastics and single-use items. This is part of our commitment to sustainability and reducing waste, especially given the high number of tourists in the area.
Concerning the maintenance issues in your suite, there are five department managers responsible for these areas. We find it unusual that during such a lengthy stay you did not have the opportunity to speak with any of them directly.
Finally, please note that all rooms are equipped with safes, which are provided free of charge.
We appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you back in the future with a much-improved experience.
Kind regards,
ROC Hotels Team
Couple
Comment: 12 Jun 2025
Good location , not soo good staff
The hotel itself is lovely , the location is great and room was nice and clean , the breakfast and dinner were lovely.
the only issue was the men that work at the bar from refusing to serve drinks even when we were not yet drunk , to being very slow , at times not even being at the bar for multiple minutes when you go up to order. One of the nights we ordered a room service drink to the room and the bartender cursed as he closed the door at us and then later when we encountered same bartender again he said “ you english are no good “ ( we are not even English ), when this was said to us we had never even ordered of this bartender we were just waiting at the bar to be served by someone else. The reception staff are very helpful and the girls that worked in the restaurant were fast and professional it just was the men who worked in the bar who was had slow and unprofessional experiences with which. Is disappointing for the amount of money being spent as the hotel isn’t inexpensive are neither are the drinks.
the only issue was the men that work at the bar from refusing to serve drinks even when we were not yet drunk , to being very slow , at times not even being at the bar for multiple minutes when you go up to order. One of the nights we ordered a room service drink to the room and the bartender cursed as he closed the door at us and then later when we encountered same bartender again he said “ you english are no good “ ( we are not even English ), when this was said to us we had never even ordered of this bartender we were just waiting at the bar to be served by someone else. The reception staff are very helpful and the girls that worked in the restaurant were fast and professional it just was the men who worked in the bar who was had slow and unprofessional experiences with which. Is disappointing for the amount of money being spent as the hotel isn’t inexpensive are neither are the drinks.
Hotel response
Comment: 12 June
Hello Kate,
Thank you for your review. We are glad to hear that you enjoyed the hotel’s location, the cleanliness of the room, and the quality of both breakfast and dinner. It's also a pleasure to know that our reception and restaurant staff met your expectations.
We are sorry to hear about your impressions regarding the bar service. We always encourage guests to speak directly with our reception team during their stay so we can address any concerns in real time.
That said, we will pass your comments on to the relevant department so that the situation can be reviewed. We appreciate your feedback and hope to welcome you again in the future.
Kind regards,
ROC Hotels Team.
Thank you for your review. We are glad to hear that you enjoyed the hotel’s location, the cleanliness of the room, and the quality of both breakfast and dinner. It's also a pleasure to know that our reception and restaurant staff met your expectations.
We are sorry to hear about your impressions regarding the bar service. We always encourage guests to speak directly with our reception team during their stay so we can address any concerns in real time.
That said, we will pass your comments on to the relevant department so that the situation can be reviewed. We appreciate your feedback and hope to welcome you again in the future.
Kind regards,
ROC Hotels Team.
Solo traveller
Comment: 13 Jun 2025
Splendid hotel on the side of cliffs on the sea where you feel good
Beautiful hotel on the hillside. Do not hesitate to book directly at the hotel without going through a platform. You will have a nicer room because not all of them are booked on the web.
The part of the historic hotel is splendid with its imposing terraces on the sea, its library lounges, its marble floor etc...
A bar/snack open all day and late at night for a drink or dinner.
The staff is really caring. Always nice and smiling.
Outdoor and indoor swimming pool. Beach bar and deckchairs.
At the spa supers Massages by Petra. A treat.
It is an unforgettable hotel and very close to places to visit. By car or by bus which stops in front of the hotel and is very cheap.
Room service perfect.
As well as cleaning and storage of the room and terrace with table, armchairs and deckchairs.
Rituals: shower/shampoo gel, conditioning liquid hand soap. Packs: Toothpaste and toothbrush. Comb. Kleenex. iron safe etc...
We are dealing with real hotel professionals and it is very pleasant.
Hotel that deserves its 4 stars see more.
Thank you all!
The part of the historic hotel is splendid with its imposing terraces on the sea, its library lounges, its marble floor etc...
A bar/snack open all day and late at night for a drink or dinner.
The staff is really caring. Always nice and smiling.
Outdoor and indoor swimming pool. Beach bar and deckchairs.
At the spa supers Massages by Petra. A treat.
It is an unforgettable hotel and very close to places to visit. By car or by bus which stops in front of the hotel and is very cheap.
Room service perfect.
As well as cleaning and storage of the room and terrace with table, armchairs and deckchairs.
Rituals: shower/shampoo gel, conditioning liquid hand soap. Packs: Toothpaste and toothbrush. Comb. Kleenex. iron safe etc...
We are dealing with real hotel professionals and it is very pleasant.
Hotel that deserves its 4 stars see more.
Thank you all!
Hotel response
Comment: 16 June
Hi Lydiel!
Thank you so much for your detailed and enthusiastic review! We are truly delighted to hear that you enjoyed every aspect of your stay, from the historic charm and stunning views to the attentive staff, spa experience, and overall service.
It is a real pleasure to know that our efforts made your stay memorable. Feedback like yours encourages our entire team to continue providing exceptional hospitality.
We would be honored to welcome you back in the future. Thank you for choosing us!
Kind regards,
ROC Hotels Team
Thank you so much for your detailed and enthusiastic review! We are truly delighted to hear that you enjoyed every aspect of your stay, from the historic charm and stunning views to the attentive staff, spa experience, and overall service.
It is a real pleasure to know that our efforts made your stay memorable. Feedback like yours encourages our entire team to continue providing exceptional hospitality.
We would be honored to welcome you back in the future. Thank you for choosing us!
Kind regards,
ROC Hotels Team
Very good location
Passeig Illetes, 62, Calvià, 07181, Spain|8.12 km from city centre
10 things to dowithin 2.85 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Please inform Hotel ROC Illetas & SPA in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Aire Libre is closed from Sat 01 Nov 2025 until Sat 28 Feb 2026 Please note that there is a formal dress code for guests at dinner. Safes are available for free. Car parking available with a daily charge. Please note that it is not possible to reserve more than 10 rooms at a time. When reserving more than 3 rooms, the establishment has the right to modify the conditions, including multiple reservations. Such reservations will be considered as groups. Please note the photos of the rooms are indicative. We do not guarantee the assignment of any in particular. The establishment provides 1 pool towel per guest at reception. It is necessary to leave a deposit of 10€ for each towel. In line with our actions to help the environment, we will change towels once a week. For each additional towel change, you will have to pay 1€ per towel at the reception.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
This hotel accepts the following payment methods:
Cash
Hotel Roc Illetas & Spa: FAQs
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