Homewood Suites by Hilton Charlotte/Ayrsley
1921 Ayrsley Town Blvd, Charlotte, 28273, United States
+ 67
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about Homewood Suites by Hilton Charlotte/Ayrsley
Homewood Suites by Hilton Charlotte/Ayrsley
Situated in Charlotte and with Carowinds Amusement Park reachable within 6.6 km, Homewood Suites Charlotte Ayrsley features a seasonal outdoor swimming pool, non-smoking rooms, free WiFi throughout the property and a fitness centre.
Ratings and reviews
Cleanliness4.7
Location4.7
Service4.6
Rooms4.6
Value4.5
Sleep quality4.6
Traveller reviews
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Mentioned by travellers
Business traveller
Comment: 3 Apr 2025
Five stars for the staff
Manager McKayla Stapleton at the front desk was an absolute amazing help! I had some questions about my stay and her knowledge of operations was great. She gave me her business card in case of further inquiries. Always a smile in the lobby! All other front desk employees were equally as helpful, friendly and readily available!!
Hotel response
Comment: 5 April
Thank you for your fantastic feedback! It’s fantastic to hear that our team went above and beyond to ensure your stay was a memorable one. We’re so proud of their dedication, and your recognition means a lot to us. We can’t wait to host you again for another wonderful experience!
Regards, Caryn R., GM
Regards, Caryn R., GM
Business traveller
Comment: 7 Jun 2025
Friendly Staff Can’t Make Up for the Disgusting Room Conditions
I recently stayed at this hotel during a business trip and, unfortunately, had an overall unpleasant experience due to multiple issues with cleanliness and housekeeping.
To begin on a positive note, the room itself was quite spacious, and I want to commend the staff for their genuinely friendly and polite demeanor. Every team member I interacted with was courteous, but most friendly were the breakfast staff.
That said, the condition and cleanliness of the room—particularly the bathroom—were unacceptable. Upon check-in, I discovered the bathroom walls and door were extremely dirty, with visible splatters that resembled soda or worse. The shampoo and conditioner dispensers, which are large 15oz containers, were both completely empty. Additionally, the light in the shower was non-functional.
I immediately contacted the front desk and was told housekeeping would address the issues the following day. However, when I returned after a full day of work, nothing had been cleaned. The bathroom remained exactly as I had left it, and it appeared that the area behind the bathroom door had not been touched in some time.
I called again, and this time, either a manager or a lead housekeeper came to clean the bathroom. While I appreciated the effort, the cleaning was done with gloves on—and unfortunately, after wiping down visibly dirty areas, the staff member opened and closed the main room door without removing or changing gloves. This action effectively transferred the same contaminants to the room's entrance handle.
Other issues included a near-empty toilet paper roll with no replacement provided, a visibly stained and unsanitary mattress that was exposed when the bedsheet shifted at night, and a broken desk chair with a missing arm—something I only discovered when attempting to push it back under the desk.
I reported all of this to the front desk during checkout, including showing photographic evidence, and was assured that someone from management would follow up. Several weeks have passed, and I have not received any communication or acknowledgment.
While I wanted to provide the hotel an opportunity to respond privately before posting this review, the lack of follow-up has left me no choice but to share my experience publicly. I hope this feedback is taken seriously and leads to improvements in housekeeping protocols and overall room maintenance, as the customer service and room potential are currently being completely overshadowed by avoidable cleanliness issues.
To begin on a positive note, the room itself was quite spacious, and I want to commend the staff for their genuinely friendly and polite demeanor. Every team member I interacted with was courteous, but most friendly were the breakfast staff.
That said, the condition and cleanliness of the room—particularly the bathroom—were unacceptable. Upon check-in, I discovered the bathroom walls and door were extremely dirty, with visible splatters that resembled soda or worse. The shampoo and conditioner dispensers, which are large 15oz containers, were both completely empty. Additionally, the light in the shower was non-functional.
I immediately contacted the front desk and was told housekeeping would address the issues the following day. However, when I returned after a full day of work, nothing had been cleaned. The bathroom remained exactly as I had left it, and it appeared that the area behind the bathroom door had not been touched in some time.
I called again, and this time, either a manager or a lead housekeeper came to clean the bathroom. While I appreciated the effort, the cleaning was done with gloves on—and unfortunately, after wiping down visibly dirty areas, the staff member opened and closed the main room door without removing or changing gloves. This action effectively transferred the same contaminants to the room's entrance handle.
Other issues included a near-empty toilet paper roll with no replacement provided, a visibly stained and unsanitary mattress that was exposed when the bedsheet shifted at night, and a broken desk chair with a missing arm—something I only discovered when attempting to push it back under the desk.
I reported all of this to the front desk during checkout, including showing photographic evidence, and was assured that someone from management would follow up. Several weeks have passed, and I have not received any communication or acknowledgment.
While I wanted to provide the hotel an opportunity to respond privately before posting this review, the lack of follow-up has left me no choice but to share my experience publicly. I hope this feedback is taken seriously and leads to improvements in housekeeping protocols and overall room maintenance, as the customer service and room potential are currently being completely overshadowed by avoidable cleanliness issues.
Hotel response
Comment: 8 June
I'm deeply disappointed to learn that your experience with us was not the unforgettable one we aimed for. Our goal is to offer every guest an exceptional experience, with top-notch service, immaculate rooms, and lasting memories. We believe in the power of our people and the culture we've established, and that's what sets us apart in our ability to quickly fix any issues so that our guests can get back to a wonderful stay. Our hotel management team will carefully review your stay and assess every aspect in detail. I understand that we fell short of your expectations, and for that, I apologize. I hope you will give us another chance in the future to provide you with a memorable and enjoyable stay.
Regards, Caryn R., GM
Regards, Caryn R., GM
Family traveller
Comment: 4 Jun 2025
What a dump!
We just checked in an hour ago and all I can say is, what a DUMP! It smells. It’s filthy. And it is falling apart, literally. The handrail in the elevator fell off when we were in it. 3 of the 4 lampshade in our room are falling off. The pillows are nothing but lumpy clumps of foam. Bed is hard as a rock. Sheets are dirty. Smells like puke and urinal cake in our room. Truly the worst place I’ve stayed in a very long time. Will not return.
Hotel response
Comment: 8 June
I am disappointed that your stay was not the exceptional one we aspire to deliver. We are focused on providing the best possible hospitality, offering unrivaled service, spotless rooms, and unforgettable moments. We are proud of the culture and team we've assembled, allowing us to quickly address and resolve any guest issues, ensuring a delightful and inspiring experience for our guests. Striving for perfection, our hotel management will conduct a careful evaluation of your stay. I understand that we failed to live up to our promise, and for that, I sincerely apologize. I hope you will give us the opportunity to make it up to you in the future.
Regards, Caryn R., GM
Regards, Caryn R., GM
Family traveller
Comment: 19 May 2025
Pretty old run down hotel in good area
Location was good. The hotel itself is pretty gross. I stay in a lot of hiltons for work and this was pretty bad. Floors were gross, nothing was clean. Cigarette holes in the top comforter on the bed. The A/C unit squeaked all night. The breakfast was bad. First time I’ve said “this should’ve been better” about a Hilton property. Our room was supposed to be cleaned every other day. That didn’t happen even when we requested it.
Hotel response
Comment: 20 May
We're grateful for your feedback regarding your recent stay with us. Our aim is to offer a comfortable, convenient, and personalized experience for all our guests, and your rating plays a vital role in helping us refine and elevate our services. We hope the remainder of your stay met your expectations, and we appreciate your choice to stay at our property. Should your plans bring you back our way, we'd be honored to demonstrate the exceptional quality of our property once more.
Regards, Caryn R., GM
Regards, Caryn R., GM
Comment: 30 Mar 2025
Stayed in: Mar 2025
Overall my stay was good.. I didn’t like the fact that my room wasn’t ready at my check in time.. We settled into our room an hour and a half later!! 3/29-3/30/2025
Excellent location
1921 Ayrsley Town Blvd, Charlotte, 28273, United States|12.79 km from city centre
10 things to dowithin 1.15 km
Transportationwithin 14.05 km
Airportwithin 25.23 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Property offers Evening Reception on Wednesdays only.
Homewood Suites by Hilton Charlotte/Ayrsley: FAQs
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