Discovery Parks - Lake Bonney
Lakeside Ave, Barmera, 5345, Australia
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 10:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Non-smoking
Laundry
More about Discovery Parks - Lake Bonney
Discovery Parks - Lake Bonney
Featuring an outdoor swimming pool, a 'water trampoline' and a children’s playground with jumping pillow, Discovery Parks - Lake Bonney offers direct beach access with swimming, kayaking and fishing on offer.
Ratings and reviews
Cleanliness3.6
Location4.5
Service3.8
Rooms3.4
Value3.8
Sleep quality3.5
Traveller reviews
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Mentioned by travellers
Couple
Comment: 2 Mar 2025
Very pleasantly surprised!!
First time visitors to any caravan/camping park. Why have we waited so long?!!
Top spot by the river. Deluxe cabin immaculate. Enough crockery, flatware, glasses, cooking utensils. Beds excellent.
Staff outstanding. Helpful, friendly and Karen and Bri went the extra mile by “juggling” the bookings thus enabling us to stay an extra night because we enjoyed ourselves so much.
Top spot by the river. Deluxe cabin immaculate. Enough crockery, flatware, glasses, cooking utensils. Beds excellent.
Staff outstanding. Helpful, friendly and Karen and Bri went the extra mile by “juggling” the bookings thus enabling us to stay an extra night because we enjoyed ourselves so much.
Hotel response
Comment: 5 March
G’day Helen B, thanks for taking the time to leave your wonderful words! We always aim to provide an awesome holiday for all of our guests and are so pleased to know we got it right. We hope to have you over again, sooner rather than later! Kind Regards, the Discovery Parks - Lake Bonney team.
Family traveller
Comment: 22 May 2025
Disappointed - sold a dud.
We booked and paid for a weeks stay here after being sold over the phone 'an elevated unobstructed view of the lake ' with this site personally selected by the lady on the other end of the phone line. Sounded perfect and exactly what we needed - somewhere to destress and recharge after a particularly stressful previous 6 months.
Travelled most of the day, leaving at 7am, arrived around 4, checked in and went to our site. Positioned our van and did a quick set up - realizing that the situation isn't level or elevated and view of the lake is only unobstructed at this point in time as no one is on the site in front of us.
Guess what happened the next day? I went out to the shops mid morning and returned to someone on the site in front of us with their van right in the middle of their site totally blocking our view, complete with a privacy screen and car positioned to complete the blocking (see picture).
Wife was in tears, so sought out the manager, who, when told of my predicament (very upset wife who was promised one thing and delivered something very different) and looking at the set up in front of us, proceeded to say he could still see the lake!
He went back to the office (to see ' what he could do ') and came back with we could move to an elevated site maybe 100 metres down the road, but site isn't available for a couple of days.. so we were expected to put up with this for a couple of days, spend most of 1 day packing up and setting up, then we were leaving a couple of days later??!!
Needless to say, the wife didn't want to stay (she's pretty tough and it takes a lot to upset her and I didn't blame her. If we're going to pack up we might as well go elsewhere.
Asked for 5 nights refund and got that with the added proviso that ' we don't go on the Internet and attack our staff!' .
Customer service was ordinary from check in, to the handling of our complaint to the processing of our refund.
We've traveled around Australia full-time for nearly 3 years and it's largely been a fantastic experience.
Our stay here has been the worst experience we've had, which is a pity because the area is beautiful (which is why I gave a 2 star rating instead of 1).
Travelled most of the day, leaving at 7am, arrived around 4, checked in and went to our site. Positioned our van and did a quick set up - realizing that the situation isn't level or elevated and view of the lake is only unobstructed at this point in time as no one is on the site in front of us.
Guess what happened the next day? I went out to the shops mid morning and returned to someone on the site in front of us with their van right in the middle of their site totally blocking our view, complete with a privacy screen and car positioned to complete the blocking (see picture).
Wife was in tears, so sought out the manager, who, when told of my predicament (very upset wife who was promised one thing and delivered something very different) and looking at the set up in front of us, proceeded to say he could still see the lake!
He went back to the office (to see ' what he could do ') and came back with we could move to an elevated site maybe 100 metres down the road, but site isn't available for a couple of days.. so we were expected to put up with this for a couple of days, spend most of 1 day packing up and setting up, then we were leaving a couple of days later??!!
Needless to say, the wife didn't want to stay (she's pretty tough and it takes a lot to upset her and I didn't blame her. If we're going to pack up we might as well go elsewhere.
Asked for 5 nights refund and got that with the added proviso that ' we don't go on the Internet and attack our staff!' .
Customer service was ordinary from check in, to the handling of our complaint to the processing of our refund.
We've traveled around Australia full-time for nearly 3 years and it's largely been a fantastic experience.
Our stay here has been the worst experience we've had, which is a pity because the area is beautiful (which is why I gave a 2 star rating instead of 1).
Hotel response
Comment: 24 May
Hi Stuart B, thanks for staying with us at Discovery Parks - Lake Bonney. We’re disappointed to read you didn’t love your time with us in park and are really sorry it was due to multiple problems. We always attempt to provide an awesome holiday destination and apologise profusely that this wasn’t the case. Please know we’ve spoken with our management team about your comments. Thank you for taking the time to provide your feedback. Kind Regards, the Discovery Parks - Lake Bonney team.
Couple
Comment: 15 May 2025
Bad publicity for G'day Discovery Parks
Tried to book into the park rang the 1800 number was kept waiting then no reply tried again the next morning still the same kept waiting on the phone listening to a ridiculous message about Discovery to then not talk to any one, then after that phone call I found the direct number to the park it rang and rang then asked to leave a message, said I was after a site and whether they could ring me back. We ended up having to find somewhere else to stay. Mid morning the next day I received a phone call from the park asking what I wanted, I said I needed a site the day before and before I could say anything more she hung up on me, there was no apology and certainly there was no accountability from the person on the end of the phone.
Hotel response
Comment: 18 May
Hi Sue K, thanks for your feedback to at Discovery Parks - Lake Bonney. We’re sorry to read that we weren't able to accommodate your stay. We do our best to provide a great service to all of our guests and are disappointed we missed the mark in this case. We understand your feedback and will pass it directly on to management to follow up as need be. We appreciate you taking the time to let us know. Kind Regards, the Discovery Parks - Lake Bonney team.
Couple
AU
Comment: 15 May 2025
Great park but customer service lacking
Absolutely beautiful location by the lake and it is a very clean and tidy park, however I felt like a nuisance when I checked in on 12/5:25 , as if I was interrupting the lady’s day.
When she finally came out of a side room at reception there was no greeting just “checking in”? Was handed the ensuite site key and a paper with the gate code. No park map and no directions as to where our site was. So unprofessional and no customer service skills at all.
I will say that the older lady on reception when I handed the keys back a couple of days later was very pleasant.
I’m sorry I have to write this review but this is what happened and I wasn’t very impressed. Have travelled with our van all around Australia and this is the first time I can honestly say this is how I felt on checking in.
A smile and a greeting to your customers doesn’t cost anything so please try it.
When she finally came out of a side room at reception there was no greeting just “checking in”? Was handed the ensuite site key and a paper with the gate code. No park map and no directions as to where our site was. So unprofessional and no customer service skills at all.
I will say that the older lady on reception when I handed the keys back a couple of days later was very pleasant.
I’m sorry I have to write this review but this is what happened and I wasn’t very impressed. Have travelled with our van all around Australia and this is the first time I can honestly say this is how I felt on checking in.
A smile and a greeting to your customers doesn’t cost anything so please try it.
Hotel response
Comment: 18 May
Hi Liz M, thanks for joining us at Discovery Parks - Lake Bonney. We’re beyond sorry to read of the troubles during your stay. We do our best to provide a fun and happy environment to all of our guests and are disappointed we missed the mark in this case. We understand your feedback and will pass it directly on to management to follow up as need be. We appreciate you taking the time to let us know. Kind Regards, the Discovery Parks - Lake Bonney team.
Family traveller
Comment: 4 May 2025
Poor service and overpricing
Had a booking for 4 weeks which we changed to two weeks with 3 months notice to the office. Asked and received a statement of Tariff and how much we owed. Got it and paid up full amount two weeks before our arrival. Received a receipt and statement showing we were fully paid up. Arrived on 25/4/25 to be told we needed to pay an extra $184 because they made a mistake in our tariff. We paid it as we had driven from Melbourne to get there. So we paid $47 per night. Asked about the $20 per night deal and were told we don’t qualify. The vans around us are paying $20 per night. (They also booked on the phone like us). Possums are everywhere in the trees so our car and van are covered in possum poo. Asked to be shifted to an open site. they said that the park is booked apart from two sites offered which have trees. Staff showed no care or concern for us. Will never return to this park. Spoke to other patrons here and found out this is a common problem here.
Hotel response
Comment: 7 May
Hi Vivienne V, thanks for joining us at Discovery Parks - Lake Bonney. We’re beyond sorry to read of the troubles during your stay. We do our best to provide a fun and happy environment to all of our guests and are disappointed we missed the mark in this case. We understand your feedback and will pass it directly on to management to follow up as need be. We appreciate you taking the time to let us know. Kind Regards, the Discovery Parks - Lake Bonney team.
Excellent location
Lakeside Ave, Barmera, 5345, Australia|0.46 km from city centre
10 things to dowithin 0.98 km
Check in and check out
Check in from:
14:00
Check out before:
10:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets allowed with an extra charge
Breakfast available
Breakfast options
Western breakfast
Breakfast price
Please contact hotel for price information
Please inform Discovery Parks - Lake Bonney in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. Guests under the age of 18 (minors) must be supervised by a parent or guardian at all times whilst at the park. It is your responsibility to ensure the personal safety, welfare and protection of all minors in your group at all times during their stay at the park.
This hotel accepts the following payment methods:
Discovery Parks - Lake Bonney: FAQs
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